On-Site Customer Support

Local support out of Austin, TX.

Customer Support at RW3

We’re here to help

Multi-channel support team

RW3’s local support team in Austin, Texas provides one-on-one support to users across North America. From issues with lost passwords to custom data queries, RW3’s support team can handle a variety of requests and works with the user to identify and solve issues quickly, minimizing the user’s downtime in the field. If an issue can’t be resolved over the phone, the support rep will create a ticket noting the issue and pass it along to engineering to find a solution. 

Live phone support 
Multi-tier support channel 
24/7 system monitoring 
Dedicated account management 
Screen share solutions 
On-site or web training

Features Of the Retail Execution Solutions

Alerts & Task Management

Use data to receive a variety of alerts and prioritize a reps in-store activities throughout the day

Broker Response Portal

Close the retail execution gap and improve collaboration with your broker partners

CRM Profile

Keep a running store profile of each account and never forget a store manager’s name again

Item Distribution

Manage item distribution across all channels and ensure on shelf availability at all key accounts

Guided Selling & Sell Sheets

Boost your sell-in rate and maximize your new items and promotions all within SmartCall

Data Visualization

Review your KPI’s in seconds with easy to read dashboards and scorecards that fit a variety of needs

Photo Gallery

Track, manage and share all your photos within the Photo Gallery and give your email a break

Retail Activity Optimization

RAO is becoming a game changer in the CPG industry assisting the rep in every step of the store visit process