On-Site Customer Support
Local support out of Austin, TX.
We’re here to help
Multi-channel support team
RW3’s local support team in Austin, Texas provides one-on-one support to users across North America. From issues with lost passwords to custom data queries RW3’s support team can handle a variety of requests and works with the user to identify and solve issues quickly, minimizing the user’s downtime in the field. If an issue can’t be resolved over the phone the support rep will create a ticket noting the issue and pass it along to engineering to find a solution.
Features Of the Retail Execution Solutions
Alerts & Task Management
Use data to receive a variety of alerts and prioritize a reps in-store activities throughout the day
Broker Response Portal
Close the retail execution gap and improve collaboration with your broker partners
CRM Profile
Keep a running store profile of each account and never forget a store manager’s name again
Item Distribution
Manage item distribution across all channels and ensure on shelf availability at all key accounts
Guided Selling & Sell Sheets
Boost your sell-in rate and maximize your new items and promotions all within SmartCall
Data Visualization
Review your KPI’s in seconds with easy to read dashboards and scorecards that fit a variety of needs
Photo Gallery
Track, manage and share all your photos within the Photo Gallery and give your email a break
Retail Activity Optimization
RAO is becoming a game changer in the CPG industry assisting the rep in every step of the store visit process
