On-Site Customer Support
Live phone support out of Austin, TX.
We’re here to help
Multi-channel support team
We understand that no technology is perfect and sometimes issues can arise. That’s why we’ve set up a local support team in Austin, Texas to assist our customers when needed. From issues with lost passwords to custom data queries RW3’s support team is trained to handle a variety of requests and works with our clients to solve issues quickly to minimize a user’s down time when they are in the field. If you need to get ahold of us call 888.444.5793.
Features Of the Retail Execution Solutions
Alerts & Task Management
Use data to receive a variety of alerts and prioritize a reps in-store activities throughout the day
Broker Response Portal
Close the retail execution gap and improve collaboration with your broker partners
CRM Profile
Keep a running store profile of each account and never forget a store manager’s name again
Item Distribution
Manage item distribution across all channels and ensure on shelf availability at all key accounts
Guided Selling & Sell Sheets
Boost your sell-in rate and maximize your new items and promotions all within SmartCall
Data Visualization
Review your KPI’s in seconds with easy to read dashboards and scorecards that fit a variety of needs
Photo Gallery
Track, manage and share all your photos within the Photo Gallery and give your email a break
Retail Activity Optimization
RAO is becoming a game changer in the CPG industry assisting the rep in every step of the store visit process
