On-Site Customer Support

Live phone support out of Austin, TX.

Customer Support at RW3

We’re here to help

Multi-channel support team

We understand that no technology is perfect and sometimes issues can arise. That’s why we’ve set up a local support team in Austin, Texas to assist our customers when needed. From issues with lost passwords to custom data queries RW3’s support team is trained to handle a variety of requests and works with our clients to solve issues quickly to minimize a user’s down time when they are in the field. If you need to get ahold of us call  888.444.5793.

Live phone support 
Multi-tier support channel 
24/7 system monitoring 
Dedicated account management 
Screen share solutions 
On-site or web training

Features Of the Retail Execution Solutions

Alerts & Task Management

Use data to receive a variety of alerts and prioritize a reps in-store activities throughout the day

Broker Response Portal

Close the retail execution gap and improve collaboration with your broker partners

CRM Profile

Keep a running store profile of each account and never forget a store manager’s name again

Item Distribution

Manage item distribution across all channels and ensure on shelf availability at all key accounts

Guided Selling & Sell Sheets

Boost your sell-in rate and maximize your new items and promotions all within SmartCall

Data Visualization

Review your KPI’s in seconds with easy to read dashboards and scorecards that fit a variety of needs

Photo Gallery

Track, manage and share all your photos within the Photo Gallery and give your email a break

Retail Activity Optimization

RAO is becoming a game changer in the CPG industry assisting the rep in every step of the store visit process