Alamo, CA – February 2, 2012 – RW3, Inc. announced today that the company is the 2012 Consumer Goods Technology Readers’ Choice Award Winner for #1 CRM Customer Experience and is ranked as one of the Top 8 overall Best in Class CRM Service Providers. As stated in CGT, this year’s CRM list clearly outlines a change in focus for CG companies. “With the likes of RW3… one can see that speed to solution, accessibility, and usability are increasing in importance,” says Alan Langhals, principal, Deloitte Consulting LLP. “Further, it also illustrates a renewed emphasis on best‐of‐breed depth of capability over solutions that are part of a broader ERP footprint.”
The Readers’ Choice survey asked readers to identify their most valued technology solutions and service providers across 10 categories. Their uncensored opinions and real‐world experiences provide honest indicators of how the industry is approaching technology adoption.
About the Customer Experience Award
The CRM Category lists the Top 8 providers of an enterprise software suite specific to Customer Relationship Management, including marketing, sales force automation, customer service, mobile technology, category management, etc. A #1 ranking in Customer Experience identifies RW3 as the one company that received the highest accolades in customer satisfaction from users in the CRM category.
About the Readers’ Choice 2012 Survey
This benchmark issue draws on feedback from consumer goods executives to rank service and solution providers in the following categories: Supply Chain Execution, Supply Chain Planning, CRM, TPM, ERP, New Product Development and Introduction, Business Intelligence, Demand Data Analytics, Consulting, and Outsourcing.
About Consumer Goods Technology
Consumer Goods Technology (CGT), an integrated media brand, is the leading resource for
consumer goods executives looking to improve business performance.
About RW3, Inc.
RW3 Incorporated is a recognized leader in North America, delivering retail execution solutions, critical demand chain intelligence and meaningful technology to power smarter, faster and more profitable business decisions for the CPG industry. RW3 has deep industry expertise, intuitive portable applications supported with robust flexible DSR platforms and an unwavering dedication to customer success. RW3 empowers a well‐established client base of leading CG companies including Nestlé USA, Kellogg’s, ConAgra Foods, PepsiCo, and Energizer Holdings. For more information on RW3’s groundbreaking mobile applications or for a business assessment, please contact RW3 Incorporated at 1‐800‐444‐5793 or firstname.lastname@example.org.
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